Ngā Ratonga Takawaenga

Mediation provides an avenue of low-cost dispute resolution facilitated by a professional mediator. The mediator helps parties have a structured conversation, dealing with the hard stuff and then focusing on positive and controlled outcomes that work for everyone.

What is mediation?

Mediation is a voluntary process that two or more parties go through to help them resolve a dispute amongst themselves. A mediator assists parties to have a difficult conversation in a confidential environment with the aim of helping the parties talk through their issues and come to their own resolution.

Mediation is a much more cost-effective and favourable method of dispute resolution than going through a legal system, which ultimately results in parties being told how the conflict will be resolved.

Are there alternatives to mediation?

People can choose to forego mediation and negotiate themselves without the assistance of a mediator. Without a professional mediator involved this can often escalate to litigation and parties incurring the cost of lawyers and court proceedings. When a dispute reaches the courts, the resolution is decided for parties, giving them no control over the outcome.

What’s required to use mediation services?

All parties involved need to agree to attend mediation. If one party is finding another reluctant to enter mediation, they can approach them providing mediation details and mediator contact details, suggesting they contact the mediator to discuss further what’s involved in mediation and the costs.

Reluctant parties may be concerned about costs and may simply need to talk to someone about the cost-effectiveness of mediation. Most importantly — interested parties need to understand why any party is reluctant to try mediation.